Frequently Asked Questions
Find answers about orders, shipping, returns, and our products.
Orders & Payment
Find help with placing an order, payment options, and order changes.
Shipping
Learn about shipping costs, delivery times, tracking, and pickup.
Returns
See return eligibility, how to start a return, and when to expect a refund.
Products & Materials
Explore materials, product care, sizing, and common product questions.
Contact & Support
Find the best way to reach us and get help with your order.
Business & Custom Orders
Explore our business partnerships.
Orders & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards and the payment options displayed at checkout.
How can I apply a discount code?
How can I apply a discount code?
Enter your discount code at checkout and apply it before completing your purchase.
Can I use more than one payment method for my order?
Can I use more than one payment method for my order?
An order can be processed with one payment method. Any installment options available for your order will appear at checkout and are subject to the payment provider’s approval.
Can I change or cancel my order after it’s placed?
Can I change or cancel my order after it’s placed?
Contact us as soon as possible. We process orders quickly, so we may not be able to make changes once an order is in production or has shipped.
Do you offer gift cards or gift wrapping?
Do you offer gift cards or gift wrapping?
We offer digital gift cards. Gift wrapping is not available at this time.
Do you offer custom orders or modifications?
Do you offer custom orders or modifications?
Many products can be customized by size, color, or material. Contact us with your request so we can confirm what’s possible and provide pricing. Custom products are generally final sale unless we made an error.
Do you offer wholesale pricing?
Do you offer wholesale pricing?
Wholesale pricing is available for approved retailers and partners. Contact us to discuss your business and the products you’re interested in.
I have a product idea. Can you manufacture and white label it?
I have a product idea. Can you manufacture and white label it?
We can discuss custom manufacturing and white-label projects. Email orders@beanproducts.com with your idea and requirements.
Do you have a drop shipping program?
Do you have a drop shipping program?
We can ship products directly to your customers. Email dropship@beanproducts.com to discuss the program.
I have a large order but am not a wholesaler or drop shipper. Can I get a discount?
I have a large order but am not a wholesaler or drop shipper. Can I get a discount?
We consider pricing for larger orders. Email orders@beanproducts.com with the products, quantities, and timing you need.
Shipping
Where do you ship?
Where do you ship?
We ship throughout the United States, including Alaska, Hawaii, Guam, and Puerto Rico.
Do you ship internationally?
Do you ship internationally?
Yes. Shipping costs and delivery times vary by destination and product. Review the available options at checkout before placing an international order, especially for bulky items.
How much is shipping and how is it calculated?
How much is shipping and how is it calculated?
Shipping options and charges are shown at checkout based on your order and delivery address.
How long will my order take to arrive?
How long will my order take to arrive?
Many items are made to order. Manufacturing and processing generally take 2–3 business days, and orders generally ship within 5 business days of purchase. Delivery time after shipment depends on the destination and shipping service. You’ll receive tracking when your order ships.
Do you offer expedited shipping?
Do you offer expedited shipping?
If you need an order quickly, contact us before ordering so we can check production timing and available shipping options.
Will I receive tracking information?
Will I receive tracking information?
Yes. We’ll send tracking information when your order ships.
I never received an order confirmation. Did you get my order?
I never received an order confirmation. Did you get my order?
First, check your spam folder and the email address or phone number used at checkout. If you still can’t find the confirmation, contact us with your name and phone number so we can look up the order.
Returns
What is your return policy?
What is your return policy?
Contact us within 30 days of receiving your order to request a return authorization. Items must meet the conditions in our return policy, and some products are final sale. See our Shipping & Returns page for the full policy.
What products are non-returnable?
What products are non-returnable?
Final-sale items include bean bag fill, kids’ 100% latex bean bag chairs, embroidered or customized items, and clearance items. Used items cannot be returned. Personal care items, including pillows and shower curtains, must be unused and in their original packaging. See our Shipping & Returns page for the complete list.
How do I start a return or exchange?
How do I start a return or exchange?
Email orders@beanproducts.com with your order number to request return authorization and instructions.
Can I exchange for a different size, color, or product?
Can I exchange for a different size, color, or product?
We do not process traditional exchanges. Contact us about returning an eligible item, then place a new order for the item you want.
Do you offer free returns?
Do you offer free returns?
If we sent a damaged, defective, or incorrect item, we cover return shipping. For a return based on preference or a change of mind, the cost of a prepaid return label is deducted from the refund.
How long will it take to process my refund?
How long will it take to process my refund?
Once we receive and inspect your return, we’ll notify you whether it was approved. Approved refunds are issued to the original payment method within 3–5 business days. Your bank may take additional time to post the funds.
Do you offer a warranty?
Do you offer a warranty?
Most Bean Products items include a limited 30-day warranty against manufacturing defects. Contact us with your order number and a description of the issue so we can help.
Products & Materials
Where are your products made?
Where are your products made?
Many Bean Products items are made at our Chicago facility. Some products or materials are sourced from other suppliers. Check the individual product listing or contact us if you need the origin of a specific item.
How do I care for and clean your products?
How do I care for and clean your products?
Care varies by product and material. Follow the care label and the instructions on the product page. If you’re unsure how to clean a particular item, contact us before washing it.
Are your materials sustainably sourced?
Are your materials sustainably sourced?
We choose materials with sourcing and waste reduction in mind. Our organic cotton is GOTS certified, our hemp is sustainably sourced, and our polyester fill is made from recycled bottles. We also reuse pre-consumer shredded latex foam from a local manufacturer. Materials vary by product; we’ll share more detail on our Materials & Certifications page.
What certifications do your products have?
What certifications do your products have?
Our organic cotton is GOTS certified, and our organic latex is GOLS certified. Certifications apply to specific materials, so check the product listing or contact us if you need details about a particular item.
Are your products safe for children and pets?
Are your products safe for children and pets?
We design our products with safety in mind. Our bean bag chairs have double safety zippers, and applicable products use hidden zipper pockets. Poly bags carry warning labels. Always follow the product’s safety instructions and supervise children and pets during use.
Do you use any harmful chemicals or finishes?
Do you use any harmful chemicals or finishes?
We do not add flame retardants or chemical finishes to our products. Where dyes are used, they are water-based. Contact us if you have a question about the materials in a specific product.
Contact & Support
How can I contact customer service?
How can I contact customer service?
Email orders@beanproducts.com, call (312) 666-3600, or use our contact form. Include your order number if you’re contacting us about an order.
What are your customer service hours?
What are your customer service hours?
Our customer service team is available Monday–Friday, 7 a.m.–3 p.m. Central Time. We’re closed on weekends. We’re a small team, so the quickest way to find an answer is to check this FAQ, use our chat, or email orders@beanproducts.com.
Do you have a showroom or store I can visit?
Do you have a showroom or store I can visit?
We do not have a public showroom. Order pickup may be available by arrangement. Please confirm that your order is ready before visiting; many items are made to order.
Business Program FAQs
Which program is right for my business?
Which program is right for my business?
Choose wholesale if you’ll purchase inventory to resell and fulfill orders yourself. Choose professional / studio use if you’re purchasing products for use in your business or organization. Choose drop shipping if you’d like Bean Products to ship directly to your customers. Select “Not sure” on the inquiry form if you’d like help choosing.
How do I get started?
How do I get started?
Complete the business inquiry form with your business details, program of interest and the products you’re considering. Our team will review your inquiry and follow up about available options and next steps.
How long will my order take to prepare and ship?
How long will my order take to prepare and ship?
Timing depends on the products, quantities, availability and any special requirements. Contact wholesale@beanproducts.com to discuss preparation and shipping timing for your order. For drop shipping, confirm fulfillment timing before setting delivery expectations for your customers.
Can I discuss samples before placing a larger order?
Can I discuss samples before placing a larger order?
Contact wholesale@beanproducts.com to discuss sampling or product review options before placing a larger order.
Who should I contact about an order issue?
Who should I contact about an order issue?
Contact wholesale@beanproducts.com with your order number and a description of the issue. For a drop ship order, include the affected customer order reference so we can identify the shipment.
Custom Order FAQ
What kinds of custom projects can you work on?
What kinds of custom projects can you work on?
Our past projects include custom-sized meditation cushions, pool floats, bench seating, and private label bean bag chairs. Share your idea, dimensions, materials, and intended use so we can review what’s possible.
Can you make products for my brand?
Can you make products for my brand?
Yes, we work on private label projects. Tell us about the product, branding, quantity, and packaging you have in mind so we can discuss the options for your project.
Can you help with sourcing and importing?
Can you help with sourcing and importing?
Yes. Our custom project work can include sourcing, production, and importing. The approach will depend on your product and requirements, which we’ll review with you before proceeding.
Is there a minimum order quantity?
Is there a minimum order quantity?
Include your estimated quantity in the inquiry form, even if you’re unsure. We’ll review whether the project is feasible at that quantity and confirm any applicable minimums during the quoting process.
Can I discuss a sample or prototype before production?
Can I discuss a sample or prototype before production?
Contact custom@beanproducts.com to discuss sampling or prototype options for your project. Any associated costs and timing should be confirmed before proceeding.
How long does a custom order take?
How long does a custom order take?
Timing depends on the product, quantity, materials, sourcing, and any sample approvals needed. Share your target date in the inquiry form so we can discuss a realistic schedule before you commit.