Shipping & Returns

Shipping policy

All items are shipped directly from our Chicago location unless otherwise specified. Typical manufacturing and / or processing times are 2-3 business days and your order will be shipped out within 5 business days from the date of your order during the week and by the following Wednesday if placed on a weekend or if on a federal holiday.

RETURNS

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We have a very simple return policy: You have 30 days from the receipt of your order to request a return authorization. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Non-Returnable
Personal care items - Pillows, shower curtains, etc. - can only be returned if unused and in their original packaging. You have thirty (30) days from receipt for a return authorization.

Additional non-returnable items:

Any used items
Any embroidered items
Clearance items
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

To complete your return, we require a bill-to + shipping address

Refunds (if applicable)

Once your return is received and inspected, you will be notified. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed by the original method of payment, within 3 to 5 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@beanproducts.com.

Shipping

To return your product, please ship your product to: 1500 S. Western Ave #4BN, Chicago, IL, 60608, United States.