When my Whale arrived, it was already coming apart in multiple places, and this seems to be as much of a design issue as perhaps a warehouse environment issue. I’ll explain this further--but I want to start by mentioning that I did reach out to customer service about this issue, and they offered to have me return the item, so that was good at least. The problem is, this item is large, and the box it came packed in is gigantic (and full of that kind of Styrofoam that comes apart at a slight touch and goes everywhere). The box did not fit in my car, and I did not have a way to get this item to FedEx. It became such a hassle that I decided to just let it go and keep the defective product. (Furthermore, customer service stopped responding when I mentioned preferring a replacement. I was given no acknowledgement nor explanation of how the replacement would be processed.) The Whale is made from layers of bent plywood. On one end of my Whale, the plywood layers arrived separated and bending apart, resulting in cracking of the layers as well. Also, on the top surface, the top layer of plywood is full of air bubbles and around these, more cracks. It seems that either the method of bending the plywood (steam?), or the storage conditions, or perhaps both, have caused this. My husband said he could glue the separating layers back together, but the cracks and bubbles will still remain and be obvious. It will be functional, but still, it’s disappointing for an item this expensive. This is advertised as being a visually appealing apparatus—well, due to having a 2-year-old at home and lots of kid furniture, my house is already full of plywood this-and-that, and I personally don’t mind it. It’s functional, and natural looking. But neither is it especially pleasing. The plywood has plenty of imperfections and discolorations, and this is aside from the defects on my particular Whale that I’ve noted. But again, it’s functional, and way better than plastic. Does it work? Well, I didn’t touch it for a while because I had plans to return it. But now that I’ve resigned myself to keeping this one, I’ve started using it, and I think it might be very beneficial in helping with my spinal alignment in the long run. I also use a Backpod for my costochondritis, and that is a tiny little thing that is very easy to store away—and I have gotten far more immediate relief from my personal back problems by using that. But we all deal with different kinds of back issues and pain, and the best results are not immediate—and so aside from the defects, the Whale is probably worth a try if you think it might help. I just hope you get sent a good one.
Whale Therapeutic Back Stretching Bench
The Whale therapeutic back stretching bench is a trusted back stretch tool.
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Product Details
Product Details
Size & Specifications
Size & Specifications
Materials & Fill
Materials & Fill
Care Instructions
Care Instructions
Shipping & Returns
Shipping & Returns
Shipping Policy
All orders ship directly from our Chicago location unless otherwise noted.
Processing and Shipping Times
- Most orders are manufactured and processed within 2–3 business days.
- Please allow up to 5 business days for your order to ship.
- Business days are Monday through Friday, excluding federal holidays.
- Orders placed on weekends or holidays will begin processing on the next business day.
- Custom embroidery may add 1–2 business days to the normal processing time.
Once your order ships, you will receive a confirmation email with tracking information when available.
Returns
We want you to be satisfied with your purchase. You have 30 days from the date your order is delivered to request a return authorization. Returns requested after 30 days cannot be accepted.
Before returning an item, please contact orders@beanproducts.com for authorization and return instructions.
Return Eligibility and Exclusions
Returned items must be unused, in their original condition and include their original packaging.
The following items cannot be returned:
- Used items
- Embroidered, personalized or customized items
- Clearance or final-sale items
- Items damaged or missing parts for reasons unrelated to our error
- Items returned more than 30 days after delivery
- Bean Bag Fill
- Kid’s 100% Latex Bean Bag Chairs
Hygiene-sensitive products, including pillows and shower curtains, may only be returned when they are unused and in their original packaging.
Customized items are final sale unless we made an error or the item arrived damaged or defective. If we made a mistake, please contact us so we can correct it.
When requesting a return, please include your order number and the billing and shipping addresses associated with the order.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 3–5 business days. Your bank or credit-card provider may require additional time to post the refund.
If you have not received an approved refund after allowing time for it to be processed and posted, please contact orders@beanproducts.com.
Return Shipping
Please contact orders@beanproducts.com before returning an item. In most cases, we will provide a prepaid return label.
- If the return is due to our error, including a damaged, defective or incorrect item, we will cover the return shipping cost.
- If the return is due to customer preference or a change of mind, the cost of the prepaid return label will be deducted from the refund.
- Original shipping charges are non-refundable unless the item arrived damaged, defective or was shipped incorrectly.