Refund policy

Returns and Refunds

We accept eligible returns within 30 days of purchase. To qualify, items must be unused, in their original condition, and in their original packaging. A receipt or proof of purchase is required.

To start a return, email orders@beanproducts.com with your order number and the item you would like to return. Please contact us before shipping your return.

Items That Cannot Be Returned

For health and hygiene reasons, we cannot accept opened pillows, bolsters, or zafus, or used shower curtains. Sale items are also non-returnable.

These restrictions do not prevent you from contacting us about an item that arrived damaged, defective, or incorrect.

Partial Refunds

Partial refunds may be considered for:

• Items returned with damage, missing parts, or changes in condition unrelated to our error.

• Returns received outside the 30-day return window.

Late returns are not automatically eligible for a refund. Please contact us before sending them.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Your bank or credit card provider may require additional processing time before the refund appears in your account.

Late or Missing Refunds

If you have received a refund confirmation but do not see the credit, check with your credit card provider or bank.

If you still need help, email orders@beanproducts.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email orders@beanproducts.com with your order number, a description of the issue, and photos when possible.

We offer same-item replacements for damaged or defective products. Contact us before returning the item so we can provide instructions and address any shipping costs.

Gifts

If an eligible return was marked as a gift at checkout and shipped directly to you, you will receive gift credit for the value of the returned item after we receive and approve the return.

If the order was not marked as a gift, or was originally shipped to the purchaser, the refund will be issued to the purchaser’s original payment method.

Return Shipping

Send approved returns to:

Bean Products, Inc.
1500 S Western Ave, Suite 4BN
Chicago, IL 60608
United States

Customers are responsible for return shipping costs unless the return is due to our error. Original shipping charges are non-refundable unless the return is due to our error.

If we provide a return shipping label, its cost will be deducted from your refund unless we have agreed to cover it. If you purchase your own return shipping, we